We strive to get orders completed in a timely manner while still ensuring quality. Please keep in mind that we are a mama owned shop operated primarily by one person. All items are designed, cut and hand painted and not mass produced. We state our turnaround time as 14 BUSINESS DAYS, which is subject to change during holiday rush. Most orders are completed much quicker, and anything that will take longer will be communicated through the email you used to order.